OpsPocket support
Get in touch
- Email: developer@mt7.in. We answer within 2 working days.
- In the app: Settings, Help, Contact support opens your email app with the app's version in the subject. Settings, Help, Report a problem (also offered on error messages) shows you a picture of the screen you were on, lets you leave it out or cover parts of it, and opens your share sheet or email app with the picture, the app version, your system and phone model. The app sends nothing itself; you choose where it goes.
- Post: Mt7 Private Limited, Adnan Complex, Bahraich, Uttar Pradesh 271801, India
Please don't send passwords, private keys or API keys. We never need them. A picture of the app can show server names or addresses: cover them first, or leave the picture out.
Report a harmful AI answer
If the Assistant or the agent chat shows something offensive or harmful, tap Report this answer under it, choose why and send: it reaches us without leaving the app. You can also email developer@mt7.in with what you asked and what it answered (on Android the app blocks screenshots, so copy the text instead). The answers come from the AI provider you set up, so report it to them too.
Common questions
How do I connect my first server?
In the app, go to Settings, Help, Connect a server. It walks you through a private network (Tailscale is recommended; NetBird, ZeroTier, WireGuard, Cloudflare, Twingate and a company VPN are there too, or none), adding the server and putting the phone's key on it. Servers you already reach from a computer can come in from your SSH config: on Servers, tap +, then Import from SSH config. If you don't have a server yet, "Get a server" opens VPS plans from our partner, Hostinger.
A server won't connect
Open the server, then its menu, Edit server, Why can't I connect?. It tries each step in turn (the address, the port, the server's key, signing in and opening a terminal, through the jump server first if there is one) and says which step failed and what to check. On a private network address, the most common fix is turning the private network app on the phone back on.
OpsPocket Pro
OpsPocket is free for one server, with every feature except most alerts and the widgets (sign-in alerts and live status for one server are free). The optional OpsPocket Pro subscription adds more servers, the other alerts, widgets, and live status for up to five servers. A jump server counts as a server. Buy, restore or manage it in Settings, OpsPocket Pro. To cancel, use Manage subscription there, or your Google Play or Apple Account subscriptions: Pro stays until the end of the period you paid for.
The app says a server's key changed and won't connect
That's on purpose: a changed key can mean someone is in the way. If you rebuilt or reinstalled the server yourself, open the server, then its menu, Edit server, Forget the saved server key, and connect again: the app shows the new key to check. Otherwise, check the server before you trust it.
My key isn't accepted
In Settings, open the Vault, choose the key and use "Copy the command for the server". Run that command on the server, signed in some other way, to add the phone's public key to ~/.ssh/authorized_keys.
The Assistant says to connect an AI first
The Assistant uses your own API key. Add it in Settings, Assistant. On a Claude Pro or Max plan, use the agent chat (AI tab, New agent chat) or run the claude command in a terminal instead: plans can't be used inside other apps.
Alerts on iPhone
iOS pauses apps soon after you leave them, so on iPhone alerts arrive while OpsPocket is open. Programs you run in tmux keep running on the server.
A new phone
Nothing moves to a new phone, on purpose. Install OpsPocket there, add your servers again, and put the new phone's key on them. Then remove the old phone's key from your servers.
Remove everything
Settings, "Erase everything on this phone" removes your servers, keys, passwords, settings, chats and the audit log from the phone.